How do I get my digital version after I have purchased it?
Once you go through the checkout process and purchased a digital travel guide (PDF or Printable PDF), you will be shown your order confirmation. On this page, there is a link that will download your file.
You will also receive an email entitled "Files ready for download" that will contain the same link.
By clicking on either of these links, your web browser will open and begin downloading the file. Make sure to save the PDF to your computer so you don’t have to keep going back to the link to see it.
NOTE: you have 72 hours to download your file(s) before the link no longer works.
If, for some reason, you do not receive a link, just shoot us an email at firstname.lastname@example.org with a copy of your order. We will get it fixed right away!
If I ordered a printed version, how long does shipping take?
We ship via USPS within 2-5 business days of receiving the order (depending on weekends and holidays). After that, it is up to the post office! If you need your guide faster, feel free to email us at email@example.com and we will do everything we can to get it out to you more quickly.
How much is shipping?
It is FREE!
Will I be charged for taxes?
Nope. No taxes.
PAYMENT & RETURNS
What is your return policy?
We do not offer returns. Sorry. But if you do have a problem, just contact us and we will do our best to help and make things right.
What are my payment options?
We accept Visa, Master Card and PayPal through secure servers.
I ordered a PDF guide. Why won't it print?
The PDF guides are not printable. If you would like to print all or portions of the guide, you would need to order a "Printable PDF".
Still got questions? Contact us>
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked: